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Designing a Guaranteed Investment Certificate (GIC) flow for the Royal Bank of Canada and international students.

Formed a partnership with the Royal Bank of Canada through my presentation of this project also resulting in +10,000 GICs (and counting) issued.

Impacted thousands of international students while working in the education technology sector.

Date

January - April 2022

Role

Product Designer

Focus

User Research

Prototyping

UX/UI Design

UX Necessities

  • Must have an API solution to request client data from backend preventing user frustration when re-filling information.

  • Not every student will personally cover all costs and will require an option to request payment assistance.

    Payment Information

    Institution

    Algoma University

    Amount

    $2000

  • The flow should integrate with the GIC issuing process of Royal Bank of Canada and make it better.

  • All parties involved need to be notified to take action for required steps throughout the user’s journey.

    Payment Information

    Institution

    Algoma University

    Amount

    $2000

High Level User Flow

Payment and GIC Retrieval Flow

  • Step 1: Payment initiator fills in required information.

  • Step 1: Payment initiator fills in required information.

  • Step 1: Payment initiator fills in required information.

  • Step 1: Payment initiator fills in required information.

Prototypes

Initiator makes payment, no API for cached fields

Invite a payee and re-activate an expired link

View payment status

”Never fall in love with the product. Fall in love with the problem and people that use it.”


- ApplyProof Team Member